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Heroic Customer Service Ensures
Lifelong Loyalty
By Steve Singleton
The
key to good customer service is meeting your
clients' expectations the first time, every time.
But if you want to move beyond good customer
service, you have to exceed those expectations,
maybe not always, but often enough for them to be
impressed that you are committed to their needs as
much or more than they are themselves. That kind of
customer service is what makes them loyal.
Read
Learning Superior Customer
Service Skills
By Daniel Sitter
Is
customer service a department in your company? Is
customer service simply the title of an order entry
department? Is customer service an empty shell, long
on rhetoric but short on delivery? Does the term
customer service actually mean anything, or is it a
leftover expression from an era of days gone by?
Read
Improving Customer Service: A Role
Model If You're Already Good
By
Steve Singleton
You
may be the leader in your industry, already well
known for delivering top customer service. You may
be experiencing the meaning of the truism, “It’s
lonely at the top.” When your company looks around
for a role model, for inspiration to go even
further, to whom can it turn? One solution is to
look to the leaders of other industries, to analyze
their philosophy and assay what it is that has made
them successful.
Read
From The File
Cabinet
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TRAINING:
Don't Ignore The
Soft...
By John Tschohl
Customer
service is the cornerstone of a successful business,
and training is the cornerstone of customer service.
If you train your employees in the skills that will
allow them to do their jobs with skill and
efficiency, they will provide exceptional customer
service.
Read
THE CUSTOMER IS BOSS
How to Get
What You Want
By John Tschohl
Your new
DVD player isn’t working properly. You packed it up
and took it back to the store, where a surly young
clerk told you there was nothing he could do other
than charge you to have it...
Read
Customer Service Warning
What to Watch for That
Indicate We Have a Customer Service Problem
By
Alan Boyer
Do
you frequently hear that customers are unhappy about
something, and sometimes they are downright
frustrated.
Yet,
what you hear from your employees is, “Stupid
customers! They just don’t understand how to use the
product”?
Read
In
today’s “customercentric” world, superior service is
fast becoming a vital competitive advantage.
Customer Service provides hands-on, comprehensive
coverage for improving all aspects of customer
service, especially handling problems and stress.
External Customer Service Links of Intererest
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